FAQ
Some answers to frequently asked questions.
Q: What kinds of models are offered?
A: There are 3 general models:
- Fire: A text-to-text model for LLM chat
- Mirage: A text-to-image model for image generation
- Flow: A RAG model for querying documents and other agentic tasks
Q: Is it free?
A: Yes, all 3 general models are free for personal use. Rate limits apply and file uploads are limited to 10MB.
For enterprise, see Plans & Pricing.
Q: Is the API free?
A: The API is free to try for all 3 general models, limited to 1,000 credits per day. Rate limits apply for trial keys and file uploads are limited to 10MB.
For enterprise, see Plans & Pricing.
Q: How long can my prompt be?
A: Up to 16,000 characters (4,000 tokens).
Q: What image sizes are supported?
A: 512x768 (portrait) and 1024x768 (landscape).
Q: What is the maximum file size I can upload?
A: Pro accounts can upload up to 10GB of data, Enterprise can upload up to 1TB — up to 10MB at a time. Uploaded files are concatenated and stored in a single vector database for querying.
Q: Do you offer any AIaaS beyond generic model usage?
A: Yes, we offer "agentic" solutions, or models tuned for and integrated into existing software and task flows.
Q: What is Blacksand Cloud?
A: Blacksand Cloud is a suite of web and mobile apps, and API products that require access to the Internet.
Have another question?